Frequently Asked Questions
Everything you need to know about your DORSAL gear and orders.
What is the standard shipping time for DORSAL equipment?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
Do you offer a warranty on high-performance gear?
Yes, all DORSAL products come with a 12-month manufacturer warranty against defects in materials and workmanship to ensure you stay at the top of your game.
What is your return policy for athletic wear and equipment?
We offer a 30-day return policy. Items must be in their original, unused condition with all tags attached. Please note that for hygiene reasons, certain base layers cannot be returned once opened.
How do I find the right size for my sports gear?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as athletic fits can vary between compression and standard styles.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.